Effective Date: January 1, 2026 | Last Updated: May 9, 2026
1. Introduction
Welcome to Lemonox.net ("we," "our," "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our digital products, or use our services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Data Controller: Lemonox.net (Windya W.), City Axis, Horana, Sri Lanka. Email: info@lemonox.net
2. Information We Collect
We collect several types of information from and about users of our website and services:
2.1 Personal Data You Provide
- Identity Data: Name, username, or similar identifier
- Contact Data: Email address, phone number, address
- Financial Data: Payment information (processed securely via third-party payment gateways)
- Project Data: Information about your website requirements, project specifications
- Communication Data: Messages sent via contact form, email, or WhatsApp
2.2 Automatically Collected Data
- Usage Data: Pages visited, time spent, clicks, scroll behavior
- Technical Data: IP address, browser type, device information, operating system
- Location Data: Approximate location based on IP address
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and deliver your digital product purchases
- To provide website development and customization services
- To respond to your inquiries and support requests
- To improve our website, products, and services
- To send you important updates, security alerts, and support messages
- To comply with legal obligations
- To detect and prevent fraud or unauthorized activities
4. Legal Basis for Processing (GDPR Compliance)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:
- Contract Performance: To fulfill our obligations when you purchase our products/services
- Consent: When you provide explicit consent (e.g., subscribing to newsletters)
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interests: To improve our services and prevent fraud
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
| Type of Cookie | Purpose | Duration |
|---|
| Essential Cookies | Required for website functionality (login, shopping cart) | Session |
| Analytics Cookies | Google Analytics to understand user behavior | 2 years |
| Preference Cookies | Remember your settings and preferences | 1 year |
You can disable cookies through your browser settings, but this may affect website functionality.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Hosting providers, payment processors, email services
- Legal Authorities: When required by law or to protect our rights
- Analytics Providers: Google Analytics for website insights
All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:
- Client Data: Retained for 7 years after last interaction (for tax and legal purposes)
- Inquiry Data: Retained for 2 years
- Analytics Data: Retained for 26 months
8. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Encrypted database storage
- Regular security audits and malware scans
- Restricted access to personal data
- Regular backups stored offsite
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Rights (GDPR, CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of your data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Object: Object to certain data processing
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Withdraw Consent: Withdraw previously given consent
To exercise these rights, contact us at privacy@lemonox.net. We will respond within 30 days.
Data Protection Requests: For any privacy-related concerns or to exercise your rights, email: privacy@lemonox.net
10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) for such transfers.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Sending an email to the address you provided
- Posting a notice on our website
- Updating the "Last Updated" date at the top of this policy
14. Contact Information
For questions about this Privacy Policy or our data practices, contact us:
- Email: privacy@lemonox.net or info@lemonox.net
- WhatsApp: 0716436225
- Address: City Axis, Horana, Sri Lanka